Store Policy
This section outlines the terms and conditions, privacy practices, and other important information about our online store. Whether you're browsing our products or making a purchase through our Amazon listings, we want you to feel confident and informed.
Please take a moment to review our store policies, and thank you for choosing CARESIDE for your needs.
Terms of Use
By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.
​
Website Use: You agree to use our website only for lawful purposes. You must not use our website in any way that breaches any applicable local, national, or international law or regulation.
Intellectual Property: All content on this website, including text, graphics, logos, and images, is the property of CARESIDE® and is protected by copyright and other intellectual property laws. Unauthorized use of any content is prohibited.
Cookies: Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies. You can control and manage cookies through your browser settings.
Ordering
Product Availability: Our products are currently available exclusively on Amazon. All orders, payments, and shipping processes are managed through the Amazon platform.
Order Confirmation: After placing an order on Amazon, you will receive a confirmation email from Amazon with your purchase details. Please review this email to ensure all information is correct.
Payment: Payments are processed through Amazon's secure payment system, accepting various forms of payment including credit/debit cards and Amazon Pay.
Shipping
Processing Time: Orders are processed and shipped by Amazon. Processing times are typically within 3 to 5 business days.
Shipping Methods: Shipping options and times vary based on the methods provided by Amazon. These include standard and expedited shipping options.
Tracking: Once your order is shipped, Amazon will provide a tracking number to monitor the status of your delivery.
International Shipping: Currently, our products are available for shipping within the United States. For international availability, please check Amazon's shipping policies.
​
Returns and Exchanges
Return Policy: Returns and exchanges are handled through Amazon’s return policy. If you are not satisfied with your purchase, you may return the item(s) within the timeframe and conditions specified by Amazon.
Non-Returnable Items: Certain items, as determined by Amazon, may not be eligible for returns. Please refer to Amazon’s return policy for more information.
Return Process: To initiate a return, please follow Amazon’s return instructions provided in your order details or contact Amazon customer service.
Refunds: Refunds will be processed by Amazon according to their policies. The original payment method will be credited.
​
Privacy Policy
Personal Information: We are committed to protecting your privacy. Any personal information collected through our website or Amazon is used solely for order processing and customer service purposes.
Data Security: We implement a variety of security measures to ensure the safety of your personal information.
Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as necessary for order fulfillment through Amazon.
​
Customer Service
For any questions or concerns, please contact our customer service team at:
Email: contact@careside.us
Hours: Mon-Fri 10:00 am – 8:00 pm; Saturday 2:00 pm – 7:00 pm
Futur direct sales
We aim to transition to direct sales through our website in the future. Our policies will be updated accordingly to reflect this change. We encourage you to review our policies periodically for any updates.
Changes to Policies
We reserve the right to update or modify these policies at any time. Changes will be effective immediately upon posting on our website. Please check our site regularly for updates.
Thank you for visiting CARESIDE. We appreciate your support and look forward to serving you with high-quality services and great products